top of page
-
What makes Couture Capri different from other pet accessory brands?Couture Capri stands out for its commitment to marrying luxury fashion with the love we have for our canine companions. Each piece is crafted with the finest materials and attention to detail, ensuring that your dog's accessories are not just functional but also stylish.
-
Can I customize an accessory for my dog?Absolutely! Couture Capri offers a seamless customization process. Choose a standard model, select customizable elements, and even add a personal touch by sending a photo of your dog for inspiration. Our artisans will craft a unique accessory tailored to your pup's personality. For any questions, please email us at capri@couturecapri.com.
-
What materials are used in Couture Capri products?We believe in quality, and that's why we use only the finest materials. From high-quality microfiber leather for collars and harnesses to natural stones, gem stones, and premium acrylic for jewelry, each component is chosen to ensure durability, style, and comfort for your furry friend.
-
How long does it take to receive a customized item?ustomized items are made with meticulous care. Please allow 10 business days for your bespoke accessory to be crafted and ready for shipping. Good things take time, and the result will be a unique piece that perfectly captures your dog's essence.
-
What's the return policy at Couture Capri?For standard items, we accept returns or exchanges within 10 business days after delivery, provided the product is in good condition with the tag and bag intact. Please ship the return to us in original box or proper enclosed package box. Customized items, being specially crafted for you, are not exchangeable or returnable.
-
Is there free shipping?Yes, enjoy free domestic shipping on orders over $100. For orders under $100, a flat rate of $7.5 applies. We strive to ship within 5 business days to get your stylish accessories to you promptly.
-
Are return shipping fees covered?Return shipping fees for standard items are at the customer's expense. However, in the rare case of a product arriving damaged or defective, Couture Capri will cover the return shipping costs. Please note that return fees for customized items are at the customer's expense.
-
Do you ship to addresses outside the United States?For our international friends, we currently ship oversea via FedEx, ensuring your furry friend's fashion knows no bounds. Please opt for the Oversea Shipping option at checkout for international addresses.
-
Would you shipping during Holidays?At Couture Capri, we understand the importance of holidays and rest. On the following dates, we'll be taking a pause to recharge and celebrate: New Year's Day Memorial Day Independence Day Labor Day Thanksgiving Day after Thanksgiving Christmas (December 24th & 25th)
-
I made mistake when placing my order, can I change it?Made a slight styling error in your order? Alas, we operate on a fast-track system, and once an order is in, it’s a sprint to the shipping line. But don't worry, our return process is here to help correct any fashion faux-paws. For additional assistance, reach out to our dedicated Couture Capri Customer Experience team at capri@couturecapri.com.
-
What makes Couture Capri different from other pet accessory brands?Couture Capri stands out for its commitment to marrying luxury fashion with the love we have for our canine companions. Each piece is crafted with the finest materials and attention to detail, ensuring that your dog's accessories are not just functional but also stylish.
-
Can I customize an accessory for my dog?Absolutely! Couture Capri offers a seamless customization process. Choose a standard model, select customizable elements, and even add a personal touch by sending a photo of your dog for inspiration. Our artisans will craft a unique accessory tailored to your pup's personality. For any questions, please email us at capri@couturecapri.com.
-
What materials are used in Couture Capri products?We believe in quality, and that's why we use only the finest materials. From high-quality microfiber leather for collars and harnesses to natural stones, gem stones, and premium acrylic for jewelry, each component is chosen to ensure durability, style, and comfort for your furry friend.
-
How long does it take to receive a customized item?ustomized items are made with meticulous care. Please allow 10 business days for your bespoke accessory to be crafted and ready for shipping. Good things take time, and the result will be a unique piece that perfectly captures your dog's essence.
-
What's the return policy at Couture Capri?For standard items, we accept returns or exchanges within 10 business days after delivery, provided the product is in good condition with the tag and bag intact. Please ship the return to us in original box or proper enclosed package box. Customized items, being specially crafted for you, are not exchangeable or returnable.
-
Is there free shipping?Yes, enjoy free domestic shipping on orders over $100. For orders under $100, a flat rate of $7.5 applies. We strive to ship within 5 business days to get your stylish accessories to you promptly.
-
Are return shipping fees covered?Return shipping fees for standard items are at the customer's expense. However, in the rare case of a product arriving damaged or defective, Couture Capri will cover the return shipping costs. Please note that return fees for customized items are at the customer's expense.
-
Do you ship to addresses outside the United States?For our international friends, we currently ship oversea via FedEx, ensuring your furry friend's fashion knows no bounds. Please opt for the Oversea Shipping option at checkout for international addresses.
-
Would you shipping during Holidays?At Couture Capri, we understand the importance of holidays and rest. On the following dates, we'll be taking a pause to recharge and celebrate: New Year's Day Memorial Day Independence Day Labor Day Thanksgiving Day after Thanksgiving Christmas (December 24th & 25th)
-
I made mistake when placing my order, can I change it?Made a slight styling error in your order? Alas, we operate on a fast-track system, and once an order is in, it’s a sprint to the shipping line. But don't worry, our return process is here to help correct any fashion faux-paws. For additional assistance, reach out to our dedicated Couture Capri Customer Experience team at capri@couturecapri.com.
bottom of page